ENERGY & UTILITIES SOFTWARE DEVELOPMENT UK
Customer and field software for a changing grid.
Energy and utilities software development for UK suppliers, renewables companies, installers and water businesses: customer portals, field service apps, smart data integrations, installer and asset platforms and AI for operations.
UK-registered company. International engineering team.01 / THE SECTOR
Software for energy & utilities in the UK.
The energy transition is a software problem as much as an engineering one: customers who want to see their usage, installers managing hundreds of jobs, assets that report data every minute. Krapton builds customer portals, field service apps, installer and asset platforms and data integrations for UK energy suppliers, renewables companies, heat-pump and solar installers and water businesses.
We design for Ofgem and Ofwat expectations on customer service and data, for MCS and certification workflows in the installer market and for the operational reality of engineers working on site.
02 / The challenges
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Data at scale
Smart meter, inverter and sensor data arriving continuously and needing to be useful.
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Field operations
Surveys, installations and maintenance managed across teams, subcontractors and certifications.
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Regulated customer service
Vulnerable customers, billing accuracy and complaint handling under regulator scrutiny.
03 / What we build
Customer portals
Usage, billing, tariffs, moves and support in accessible self-service, integrated with billing systems.
Field and installer apps
Surveys, job management, photos, certificates and handover, offline-capable and integrated with scheduling.
Asset and data platforms
Ingestion, monitoring and alerts for generation, storage and consumption data.
AI for utilities
Document extraction, support assistants and anomaly detection for operations teams.
04 / POTENTIAL USE CASES
Agree data ownership and access for meter and asset data early, and design field tools around real site conditions. Regulatory obligations to customers shape portal and communication design.
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Customer portals and usage dashboards
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Field service and installer apps
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Asset monitoring and smart data platforms
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AI for operations, documents and support
05 / REGULATION AND STANDARDS
Designed with the rules in view.
The obligations that shape software in this sector. We build to support them; your compliance and legal advisers own the assessment.
Considered in every energy & utilities build
- Ofgem supply licence conditions and Ofwat requirements
- Smart Energy Code and DCC data access
- MCS and certification schemes for installers
- UK GDPR and PECR
- Priority Services Register and vulnerable customer obligations
- Consumer Contracts Regulations
06 / From the portfolio
Examples from Krapton’s international portfolio. Each success story describes the work delivered for that project.
Modernize
Finance teams needed one place to track, analyse and optimise revenue — instead of stitching together spreadsheets and disconnected reports.
Read the success story07 / Services
FAQ
Yes, through the relevant data providers, manufacturer APIs or IoT protocols, with ingestion pipelines and monitoring built for continuous data.
Yes. Surveys, quotes, job scheduling, on-site checklists, photos, certificates and customer handover, offline-capable and integrated with your office systems.
Where the platforms provide APIs, yes. Customer portals draw on billing, tariff and account data so customers see accurate information.
Accessible design, clear language, Priority Services Register workflows and communication preferences built into portals and support tools.
Yes. Document extraction for certificates and applications, anomaly detection in asset data, and support assistants grounded in your policies, with people making the decisions.
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YOUR NEXT STEP
Tell us what you want to improve. We’ll help you shape the right scope, team and starting point.