TRAVEL & HOSPITALITY SOFTWARE DEVELOPMENT UK
Bookings that feel as good as the stay.
Travel and hospitality software development for UK hotels, restaurants, tour operators, venues and travel companies: direct booking engines, guest apps, channel and PMS integrations and AI concierge assistants.
UK-registered company. International engineering team.01 / THE SECTOR
Software for travel & hospitality in the UK.
Travel and hospitality are decided on the phone, in the moment: the booking that takes two taps, the confirmation that arrives instantly, the answer at midnight about parking. Krapton builds direct booking experiences, guest and member apps, operational tools and AI assistants for UK hotels, restaurant groups, tour operators, venues and travel businesses.
We integrate with property management, channel management, EPOS and payment systems so that direct bookings are as reliable as the OTAs’ and commission stays with you.
02 / The challenges
- 01
Commission to OTAs
Weak direct booking journeys send guests, and margin, to third-party platforms.
- 02
Fragmented operations
PMS, channel manager, EPOS, payments and CRM rarely share a single guest record.
- 03
Guests expect answers now
Questions arrive at all hours, in every language, and slow answers lose bookings.
03 / What we build
Direct booking websites
Fast, conversion-focused sites with integrated booking engines, packages and upsells.
Guest and member apps
Check-in, room or table service, loyalty and messaging integrated with your operations.
Operations integrations
PMS, channel managers, EPOS, payments and CRM connected so every system has the same guest and booking.
AI concierge
Multilingual assistants that answer from your property information and hand over to staff when needed.
04 / POTENTIAL USE CASES
Agree the booking source of truth and how availability, rates and payments synchronise across channels. Design for peak season, multiple languages and guests using the product at the property, not just before arrival.
- 01
Direct booking engines and websites
- 02
Guest, member and loyalty apps
- 03
PMS, channel manager and EPOS integrations
- 04
AI concierge and enquiry assistants
05 / REGULATION AND STANDARDS
Designed with the rules in view.
The obligations that shape software in this sector. We build to support them; your compliance and legal advisers own the assessment.
Considered in every travel & hospitality build
- Package Travel Regulations 2018 where packages are sold
- Consumer Contracts Regulations and cancellation rules
- UK GDPR and PECR
- PCI DSS via tokenised payments
- Accessibility for guests with disabilities
- Allergen information requirements for food businesses
06 / From the portfolio
Examples from Krapton’s international portfolio. Each success story describes the work delivered for that project.
Samay Raina Video
The official site for comedian and chess-streamer Samay Raina had one job: move tickets fast for the 2026 "Still Alive & Unfiltered" world tour — and stay up when a single social post sends a viral wave of fans to the venue pages.
Read the success story07 / Services
FAQ
Yes. Where the platforms expose APIs, we build direct booking journeys that keep availability, rates and reservations in sync with your PMS and channels.
We build direct booking experiences that are faster and more rewarding than the OTAs’, with member rates, packages and loyalty. Marketing still matters, but the technology stops losing the guests you already have.
Yes. Mobile check-in, digital keys where supported, room and table service, messaging and loyalty, integrated with your operational systems.
Yes, in several languages, grounded in your property information and policies, with hand-off to staff for anything it cannot answer or that needs a person.
Where packages are sold, the booking journey must present the required information and protections. We build the journey to your compliance requirements; your legal advisers confirm the obligations.
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YOUR NEXT STEP
Tell us what you want to improve. We’ll help you shape the right scope, team and starting point.