INSURANCE SOFTWARE DEVELOPMENT UK
Quote, bind and claim without the paperwork.
Insurance software development for UK insurers, brokers, MGAs and insurtech companies: quote-and-bind journeys, broker and policyholder portals, claims workflows, document intelligence and integrations with policy administration systems.
UK-registered company. International engineering team.01 / THE SECTOR
Software for insurance in the UK.
Insurance is a document business trying to become a digital one. Krapton builds software for UK insurers, brokers, MGAs and insurtech firms that makes quoting, binding, servicing and claims faster for customers and staff: portals, workflow tools, document intelligence and integrations with policy administration systems.
We design with the FCA’s Consumer Duty, fair value and vulnerable customer expectations in view, and with the explainability that automated decisions in insurance require.
02 / The challenges
- 01
Legacy policy systems
Core platforms that are hard to change, with customer experience layered on top.
- 02
Documents at every stage
Proposals, schedules, claims evidence and correspondence that must be read, checked and stored.
- 03
Regulatory scrutiny
Fair value, Consumer Duty and explainable decisions apply to every automated step.
03 / What we build
Digital journeys
Quote, bind, mid-term adjustment and renewal journeys built on your rating and policy systems.
Broker and customer portals
Self-service policies, documents, payments and claims with role-based access.
Claims workflows
Intake, triage, evidence handling and communication tools that shorten settlement time.
AI for documents and service
Extraction from claims documents, fraud signals for investigators and support assistants grounded in policy wording.
04 / POTENTIAL USE CASES
Agree where automation supports rather than replaces underwriting and claims decisions, and how outcomes are explained to customers. Integration with the policy administration system usually determines the delivery plan.
- 01
Quote-and-bind and renewal journeys
- 02
Broker and policyholder portals
- 03
Claims intake and workflow tools
- 04
Document intelligence and AI-assisted servicing
05 / REGULATION AND STANDARDS
Designed with the rules in view.
The obligations that shape software in this sector. We build to support them; your compliance and legal advisers own the assessment.
Considered in every insurance build
- FCA ICOBS and Consumer Duty
- Fair value and product governance (PROD 4)
- UK GDPR, including automated decision-making rules
- Insurance Distribution Directive (as retained)
- Vulnerable customer guidance
- PCI DSS for card payments
06 / From the portfolio
Examples from Krapton’s international portfolio. Each success story describes the work delivered for that project.
Sendora
Sendora lets users send money internationally with zero transfer fees, spend on a global debit card and build credit from their phone — but the marketing site had to communicate trust, speed and global coverage at a glance, in a category where trust is everything.
Read the success story07 / Services
FAQ
Where the system exposes APIs or data interfaces, yes. We build the digital journeys and portals on top of it and confirm feasibility during discovery.
For document extraction, triage suggestions and fraud signals that investigators review, yes. We design for explainability and human decision-making on customer outcomes.
Clear journeys, plain-language communications, records of decisions and monitoring of outcomes are designed into the software. Your compliance function owns the framework.
Yes. Quoting, binding, documents, commissions and claims for brokers, integrated with your systems and with role-based access.
Yes. We design for peaks with scalable cloud architecture and load testing before renewal seasons.
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YOUR NEXT STEP
Tell us what you want to improve. We’ll help you shape the right scope, team and starting point.